FREQUENTLY ASKED QUESTIONS

When it comes to POS and business operations, numerous types of questions can arise in your mind. If you aren’t able to find your question in the below-given list, you can always talk to us over a free business consultation call.

General

If you sell physical items, you need a POS system. This applies to all types of physical outlets, such as grocery stores, tobacco and vape shops, fashion outlets, hardware stores, restaurants, and more.  

Does FTx POS support and manage tobacco scan data loyalty? Yes, we support and help you efficiently manage all types of Altria, RJ Reynolds and ITG scan data loyalty programs. We are also helping tobacco retailers implement Altria’s new ADGC 2022 Digital Trade Program.   

Considering the modern competitive environment, it's always beneficial for a business to have an industry specific POS system for better features and automation. For example, if you are selling tobacco, vape, or liquor, you need to have a POS system that keeps you in compliance with your state and city laws. Also, tobacco retailers need a POS system that helps them manage scan data loyalty for them. Using a generic POS system can work for you, but if you want to stand out, always use an industry-specific POS system or a POS system that can be customized according to your industry needs.     

Yes, you can. Almost all modern-day POS systems support data migration, allowing you to import data from other systems. You can transfer customer data, product data, warehouse data, and inventory details.  

Yes, our POS system supports multiple locations. You can add all your stores and manage them all from one dashboard. This makes the management more efficient, as you can monitor the performance of all your stores in real-time.  

POS machines work like digital cash registers with an added capability to process credit and debit cards. These machines allow billing professionals to add items, create bills, accept payments, use discounts, and more.  

Most modern-day POS systems require an internet connection. Some systems come with an offline mode, but they will need internet connectivity most of the time. You can connect them to a modem, router, or cables. 

No, POS systems are not difficult to use, though they come with a small learning curve. You’ll need to provide your employees with a few days of training, so they can get used to the software and its features. You can shorten the learning curve by choosing an easy-to-use system. 

The restaurant industry is one of the biggest users of POS software. Restaurants use POS systems to track food inventory, track online & offline orders, process payments, manage cash flow, and simplify bookkeeping.  

POS Solutions

POS solutions can come in various types depending on their classification. They can be classified based on their deployment: on-premise and cloud-based. They’re also classified based on their industry-specific functionality, such as convenience store POS, tobacco shop POS, etc.  

POS stands for “Point of Sale.” A POS system is comprised of both hardware and software tools that together create a digital environment for accepting billing, accepting payments, tracking inventory, managing loyalty programs, and more. You can have a POS setup for physical, online, and multichannel or omnichannel stores.  

A POS system is an essential addition to any retail, convenience, tobacco, fashion, or any other brick-and-mortar store. The software lets you manage several aspects of your business, including payments, discounts, inventory, HR and payroll, customer relationship management, and more. 

Yes, all FTx POS solutions come with reporting and analytics capabilities. You can collect and utilize customer data to create insightful reports. Review these reports to learn how your business is performing and make informed decisions.

A good POS system is one that has all the features needed to create an efficient sales environment. These include support for multiple payment methods, reporting and analytics, multi-store support, and inventory management capabilities. 

Yes, you can create and set control permissions. Doing so allows you to control which users access what features and information. This way, you can safeguard confidential data and prevent potential security breaches.  

A POS system consists of a touchscreen monitor, CPU, thermal printer, barcode scanner, receipt screen, and cash register. Depending on a store's requirements, there could be more or fewer items than these in a POS system.   

Both on-premise and cloud-based solutions have their pros and cons. On-premise systems offer better control, but they’re costly and less accessible. Cloud-based solutions are affordable, accessible, and more secure because you can always restrict the accessibility of your data.  

Some POS solutions have marketing features. All FTx POS solutions come with built-in marketing capabilities, allowing you to run omnichannel marketing campaigns. You can also store customer data and manage customer relationships using a POS.  

Yes, we provide fully-customizable POS solutions for all business types. Whether you are a convenience store or a restaurant, we have got you covered. Get in touch with us and share your requirements. We’ll build a system as per your needs.  

Our POS solutions allow you to accept payments via a wide range of payment methods. These include bank transfers, credit/debit cards, coupons, e-wallets, gift cards, and many more.  

Yes, multi-store management is one of our key functionalities. All our POS solutions support multiple locations, so you can manage all your stores from a single dashboard.  

FTx ADPro is a graphics design solution to help you create amazing visuals and take your branding and advertising efforts to the next level. The software comes with useful editing, designing, and layering tools. You can use it to create ads, brochures, landing pages, and more. 

Yes, you can change the pricing on the digital menus from FTx POS. Our digital signage software allows you to edit your digital menus in real-time, and the changes will reflect on the screen immediately. 

Yes, we have a dedicated upselling solution called FTx Uplift. The software is ideal for businesses that want to generate more revenue from their existing customers through customer facing displays. FTx Uplift helps you upsell slow selling products by helping you design attractive discount and combo offers.

Yes, FTx POS integrates seamlessly with an array of food delivery apps, like Grubhub and UberEATS. You can integrate these apps into your POS system and accept orders directly from your POS. This will help you save time and increase efficiency. 

Warehouse and Loyalty

Yes, all our POS solutions come with inventory management capabilities. You can increase inventory visibility and achieve better control over your inventory. This feature can come in handy for convenience and grocery stores that run at a risk of running out of stock more often. 

Yes, we have certain packages for business owners, which include built-in FTx loyalty program functionalities. Our loyalty program management solution helps you create and manage your loyalty program processes, such as rewards, tiers, etc.

Yes, our POS software integrates with other loyalty program solutions as well. You can integrate these tools using APIs and use them from the FTx dashboard. This eliminates the need for switching between applications. 

Yes, FTx POS comes with built-in inventory tracking and supply chain management capabilities. You can also integrate other inventory tracking and management tools to FTx POS to customize your inventory and supply chain processes. 

Yes, you can sync FTx POS with your time orders, inventory, and warehouse and get real-time status updates. The updates are timely and accurate, helping you make informed decisions.

Yes, you can integrate FTx Warehouse with your POS system and manage your warehouse operations from your POS dashboard. Doing so helps you unify your business operations and manage everything from one place. 

Pricing

A POS system's cost varies from provider to provider and depends upon various factors. The hardware is the costliest part and can cost between $3,000-4,000 per item. The software can have a monthly subscription fee ($50-150 per month) or a one-time license ($1,200-2,500).  

Yes, you can change your subscription plan as per your needs. You can upgrade to a higher plan in the middle of an active plan. To downgrade your plan, you can subscribe to a lower plan after your current plan expires. 

Yes, you can buy hardware equipment and software from different vendors. However, it’s not recommended. Vendors often build hardware and software that go well together and finding compatible software and hardware can make your system run more smoothly.

Support

Yes, we provide online training to our clients to help you and your employees learn to use the software. We also have a large knowledge base with various guides, blog posts, and videos about using FTx POS.  FTx Lifeline helps our clients to in training their employees through interesting mediums and also delivers 24*7 tech support.  

Some POS systems have an offline mode, while others are online-only. If your POS has an offline mode, you can process sales even if your server is down. The system stores sales data in an offline database and uploads it when the connection is re-established. With FTx POS's MSP product, you don't need to worry about your critical IT infrastructure and internet issues. FTx MSP gives you the maximum uptime and also surveys your IT. Moreover, you get back-up and disaster recovery, as well as network failover services to keep your business operation up and running. 

Yes, our POS solutions integrate with various tools, including accounting solutions. You can connect to these tools and sync your data to make your processes faster, unified, and efficient.

POS software solutions are of two types: on-premise and cloud-based. On-premise solutions reside on a computer’s internal storage while cloud-based solutions are web-based, allowing you to access information from any device linked into your network. FTx POS provides both types of POS systems, depending on your needs.  

There’s no limit to the number of POS terminals you can install. Depending on your store size and number of outlets, you can install anywhere between a couple of terminals to hundreds of terminals. However, please note that a provider may take longer to deliver if the order size is big. 

The implementation process for one unit can take four to eight days. Setting up a POS terminal includes establishing kiosks and other machines, connecting them, and installing up software. The total time of the installation process depends on the number of terminals you want and the number of engineers working together.  

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